Using the Messaging System on CGHero
Our messaging system ensures secure, professional, and transparent communication. If a message is flagged, it may be due to sharing certain links or contact details. Here’s how to work around it while staying within platform guidelines:
Common Message Flagging & Workarounds
Sharing a Portfolio?
Add your work to your CGHero profile instead. Profile links are not blocked, and keeping your portfolio updated improves your visibility on the platform. [Update your profile here.]Trying to Communicate Outside the Platform?
External messaging isn’t allowed until payment for the task is accepted. All payments are held in escrow, ensuring a fair resolution in case of disputes, with full or partial refunds if needed.Need a Video Call?
We can facilitate this! Simply contact our team to arrange a call if further discussion is needed between you and the hero.
Why Payments Must Stay on CGHero
CGHero is a small, independent team dedicated to connecting top creative talent with exciting projects. Our platform fee allows us to sustain and improve the marketplace, ensuring freelancers find work and clients access the best talent.
Keeping payments on-platform also safeguards freelancers from working without pay. Funds in escrow provide security, ensuring fair compensation for completed work.
Without payments going through CGHero, we simply cannot continue to exist. Keeping work and payments on-platform allows us to grow, invest in better tools, and provide a thriving space for global collaboration.
For further questions, contact us at hello@cghero.com.