The messaging system on CGHERO is an essential tool for communication between freelancers, studios, and clients. This guide explains how to use it effectively while maintaining professionalism and adhering to the platform's terms of service, which require all project-related discussions and transactions to remain on CGHERO.
Best Practices for Professional Communication
To ensure smooth collaboration, follow these guidelines for effective communication:
Clarity: Ensure your messages are clear and precise. Outline project requirements, expectations, and timelines to avoid misunderstandings.
Respect: Use respectful language, even when discussing feedback or challenges. A positive, professional tone helps build strong working relationships.
Promptness: Respond to messages in a timely manner. If you need more time for a full response, acknowledge the message to show you are engaged.
Regular Updates: For long-term projects, provide structured, concise updates to keep everyone aligned and ensure transparency.
Providing Additional Information and Arranging Calls
At CGHERO, we understand the importance of effective communication for successful collaboration. While the messaging system handles most project discussions, we also allow users to share additional information and arrange telephone or video conversations to clarify details or finalize agreements. This flexibility ensures that both clients and freelancers have the information they need to make informed decisions and work effectively.
However, all project agreements, work discussions, and payments must remain on the CGHERO platform. External communications, like calls or shared documents, should only enhance collaboration, not bypass the platform.
Keeping Communications and Payments On-Platform
CGHERO requires that all project-related communication and payment discussions remain on the platform to ensure a safe, transparent, and secure environment for all users. Conducting work off-platform or discussing payments outside of CGHERO is prohibited.
Why Keep Work on the Platform?
Sustainability of the Platform: CGHERO connects talented freelancers and studios with clients. The platform’s ability to operate and continue providing opportunities depends on successful paid connections. By keeping all work and payments on the platform, you help us sustain and invest in the ecosystem, which benefits all users. In return, we ask that you respect our business model, which enables us to provide access to global opportunities and foster a level playing field for creative professionals.
Security and Accountability: Keeping all messages and transactions on CGHERO ensures that both parties are protected. The platform ensures freelancers are paid for their work and clients receive the agreed-upon services. Moving communications or payments off-platform introduces unnecessary risk, as disputes arising outside of CGHERO cannot be fully supported or resolved.
Trust and Transparency: CGHERO's messaging system tracks all agreements, revisions, and communications, providing both parties with a clear record of their collaboration. This builds trust and minimizes disputes, ensuring everyone stays on the same page.
Compliance with Platform Policies: CGHERO has clear policies prohibiting work solicitation or payment outside the platform. Attempting to bypass the system undermines the platform's integrity and violates our terms of service. We have measures in place to detect and address such behavior.
Conclusion
By using CGHERO for all project management and payments, you contribute to sustaining a platform that brings valuable opportunities. This allows us to continue investing in the tools, talent, and features that make CGHERO a thriving marketplace for 3D and immersive content projects.
For further questions about the messaging system or platform policies, please contact our support team at hello@cghero.com. We’re happy to assist!